To win over the consumer-driven marketplace retailers need to adopt digital transformation strategies, shifting their business models towards omnichannel integration and a customer-centric approach.
Buy online, pick up in-store
Use stores as distribution centers
Buy anywhere, return anywhere
Fulfil orders from anywhere
Unified user profile
Suggestions based on behaviour
The possibility to buy/reserve online and collect in-store is among the key factors driving consumers towards making purchases. Enable your customers to check in-store product availability online to enhance their shopping experience.
With a ‘Ship from the Store’ solution, your customers will get the products they want right away; meanwhile, you can minimize the markdowns of the excess stock.
Enabling returns across all your channels, you can ensure faster in-store service, integrated refunds and a customer-friendly process - meeting today’s key customer demands.
Define an optimal way of online order fulfillment, managing inventory across your multiple channels. Tailored routing rules and a single view of inventory can help you improve your online product availability, minimise shipping costs and avoid unnecessary markdowns.
Synchronise all your front-end touchpoints (including call centers, self-service, social media, warranty services etc.) and let them work with the latest customer information to ensure the same high level of service is delivered, whatever channel the buyer uses.
Personalization is a powerful tool that helps you keep customers satisfied and loyal. Omnichannel personalization is at the core of the comprehensive, customer-centric approach, powering tailored, insight-driven experiences that can help you boost customer engagement and retention.
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